Welcome to Hannah DIY! By accessing and using our website, placing an order, or engaging with our services, you agree to the following Terms and Conditions. Please read them carefully before making a purchase.

1. General Information

  • Hannah DIY offers DIY crafting products with Cash on Delivery (COD) as the only payment method.
  • By placing an order, you confirm that the provided information is accurate and complete.
  • We reserve the right to update these Terms and Conditions at any time without prior notice.

2. Orders & Payment

  • Orders are processed upon confirmation and delivered via our designated shipping partners.
  • All payments are made in cash upon delivery. We do not accept credit/debit cards, online payments, or other payment methods.
  • If you refuse delivery without a valid reason, future orders may be restricted.

3. Shipping & Delivery

  • Delivery times may vary based on location and availability. We strive to fulfill orders as quickly as possible.
  • If an order is delayed due to unforeseen circumstances, we will inform you via email or phone.
  • Customers are responsible for providing a correct and accessible shipping address.

4. Returns & Refunds

  • Due to the nature of our products, we do not accept returns or exchanges unless the item received is damaged or incorrect.
  • If you receive a defective or incorrect product, contact us at [email protected] within 48 hours of delivery with order details and photos.

5. Product Availability & Pricing

  • Prices are subject to change without prior notice.
  • We strive to display accurate product information, but errors in pricing or descriptions may occur. If an error is found, we reserve the right to cancel or modify the order.

6. Limitation of Liability

  • Hannah DIY is not responsible for any indirect, incidental, or consequential damages resulting from the use of our products.
  • Customers are advised to follow all safety instructions and usage guidelines provided with DIY materials.

7. Privacy Policy & Data Protection

  • By using our website, you agree to our Privacy Policy regarding the collection and use of personal data.
  • We do not sell or share customer information with third parties, except for order fulfillment purposes.

8. Contact Information

For any questions, concerns, or assistance, please contact us at:
Email: [email protected]

By placing an order with Hannah DIY, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.